Polycom VVX 500 User Manual

The Polycom VVX 500 is a business media phone featuring a high-resolution color touchscreen, HD Voice, support for up to 12 lines, Power over Ethernet (PoE), USB connectivity, integrated Gigabit Ethernet switch, and compatibility with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Base unit, Ethernet ports, USB port, Headset jack.

Feature	Description
Color Touchscreen	3.5-inch high-resolution display for call management and applications
HD Voice	Wideband audio for crystal-clear conversations
Line Support	Up to 12 SIP lines or call appearances
Power over Ethernet (PoE)	IEEE 802.3af compliant for single cable power and data
Gigabit Ethernet Switch	Integrated switch with two 10/100/1000 Mbps ports
USB Port	For connecting accessories like Bluetooth adapters
Headset Jack	3.5mm jack for wired headset connectivity
Speakerphone	Full-duplex speakerphone with acoustic echo cancellation
Programmable Keys	Configurable soft keys and dedicated hard keys
Supported Codecs	G.711, G.722, G.729, Opus

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to network switch/router.
Power the Phone: Use PoE from switch or connect included power adapter to DC port.
Connect Handset: Plug coiled handset cord into handset jack.
Optional Connections: Connect headset to headset jack; connect PC to PC Ethernet port.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP. Configure static IP if required via settings.
Provisioning: Enter server address for automatic configuration from your PBX/UC platform.
Set Language: In Settings > Preferences, select language (default ENGLISH).
Line Configuration: Assign extension numbers and credentials for each line.
Audio Adjustment: Test and adjust handset, speakerphone, and headset volume.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 3.5-inch color TFT LCD touchscreen.
Audio: HD Voice (wideband), G.722 codec support.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch, PoE (802.3af).
Connectivity: USB 2.0 port, 3.5mm headset jack.
Protocols: SIP over TCP/UDP, TLS, SRTP, LLDP-MED.
Power: PoE (802.3af Class 2) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.3" x 9.1" x 5.9" (210mm x 230mm x 150mm).

Controls and Settings

Access menu via touchscreen or dedicated hard keys. Front Panel: Mute, Headset, Speakerphone, Navigation keys.

Touchscreen: Home screen with line status, contacts, call history, applications. Settings: Network, Audio, Display, Time/Date, Preferences.

Audio Settings: Volume controls for handset, speaker, ringer, headset. Network Settings: IP configuration, VLAN, QoS, provisioning server. Display Settings: Brightness, contrast, screensaver, backlight timeout. Features: Call forward, do not disturb, ring tones, directory.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Connect to PC port for daisy-chaining. Headset: 3.5mm plug to headset jack. USB: For Polycom Bluetooth adapter.

Ensure phone is powered off before connecting accessories.
Match cables to correct ports (Ethernet to LAN, PC to PC port).
For PoE, verify switch provides adequate power (Class 2).

Tip: Use certified Polycom accessories for optimal compatibility.

Using Phone Features

Supports basic and advanced telephony features.

Making Calls: Lift handset or press Speakerphone, dial number, or select contact.
Answering Calls: Lift handset, press Speakerphone, or press Answer on screen.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, announce call, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference to merge.
Call History: Access missed, received, and placed calls from home screen.
Directory: Browse corporate directory or personal contacts.
Voicemail: Press voicemail key or dial voicemail access number.

WARNING! Do not expose phone to liquids. Keep small parts away from children.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. TTY Compatibility: Can be used with TTY devices. Large Font: Option to increase text size on display.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. ICES-003 compliant. Copyright © Polycom, Inc. All rights reserved. For support, visit www.polycom.com/support or contact your authorized Polycom reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; verify power adapter is connected and outlet is live.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify network settings (DHCP/Static IP); restart phone.
No audio	Volume/Mute	Check volume settings; ensure mute is off; verify handset is properly connected.
Cannot register to server	Credentials/Network	Verify SIP username/password; check provisioning server address; confirm network reachability.
Touchscreen not responsive	Calibration	Restart phone; perform touchscreen calibration in Settings > Display.

Reset: Settings > Administration > Reset to factory defaults if required.

Service: Contact Polycom Support or your system administrator.