Polycom VVX 501 Manual

The Polycom VVX 501 is a business media phone featuring a 4.3-inch color touchscreen, HD Voice, support for up to 12 lines, Power over Ethernet (PoE), USB port for expansion, integrated Gigabit Ethernet switch, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: 4.3-inch color touchscreen, Handset, Base unit, Ethernet ports, USB port, Power adapter.

Feature	Description
Display	4.3-inch color touchscreen (480 x 272 pixels)
Audio	HD Voice with wideband audio support
Lines	Supports up to 12 lines
Network	Dual Gigabit Ethernet ports (LAN and PC)
Power	Power over Ethernet (PoE) or external power adapter
USB Port	For expansion modules or Bluetooth adapter
Headset Port	3.5mm jack for wired headset
Volume Controls	Dedicated buttons for handset, speaker, ringer
Conference	Built-in speakerphone with acoustic fence technology
Programmable Keys	Configurable soft keys and hard keys

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect to network: Use Ethernet cable to connect LAN port to switch/router.
2. Connect PC (optional): Use second Ethernet port to daisy-chain a computer.
3. Power the phone: Use PoE from switch or connect external power adapter.
4. Connect handset: Plug coiled handset cord into handset jack.
5. Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone may obtain IP automatically via DHCP.
2. Server configuration: Enter provisioning server details as provided by administrator.
3. User credentials: Enter username and password for your extension.
4. Language selection: Set display language (default is English).
5. Date and time: Configure time zone and NTP server if needed.

CAUTION! Do not unplug during firmware update. Ensure stable network connection.

Specifications

• Display: 4.3-inch TFT color touchscreen, 480 x 272 resolution.
• Audio Codecs: G.711, G.722, G.729, Opus.
• Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports.
• Power: IEEE 802.3af PoE or 5V DC power adapter.
• USB: USB 2.0 host port.
• Headset: 3.5mm stereo headset jack.
• Dimensions: 8.7 x 9.1 x 6.3 inches (221 x 231 x 160 mm).
• Weight: 2.2 lbs (1 kg).
• Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via touchscreen menu or physical buttons.

Front Panel: Touchscreen, Home button, Volume buttons, Mute button, Headset button, Speakerphone button.

Settings Menu: Status, Preferences, Features, Administrator Settings.

Preferences: Display brightness, ring tones, language, time format.

Features: Call forwarding, do not disturb, speed dials, call logs.

Administrator: Network configuration, firmware upgrade, factory reset.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port. Headset: 3.5mm jack. USB: For expansion modules.

1. Turn off phone before connecting additional devices.
2. Use certified cables for Ethernet connections.
3. For USB devices, wait for phone to recognize before use.

Tip: Use quality Ethernet cables for best performance.

Using Phone Features

Basic calling, conferencing, messaging, and customization.

1. Make call: Dial number using touchpad or select from directory.
2. Answer call: Press Answer softkey or lift handset.
3. Hold call: Press Hold button.
4. Transfer call: Press Transfer, enter destination, press Transfer again.
5. Conference call: During active call, press Conference, dial second party, press Conference again.
6. Call forwarding: Settings > Features > Call Forwarding.
7. Do not disturb: Press DND button or enable in Features menu.
8. Speed dials: Configure in Directory menu.
9. Call history: Press History button to view missed, received, placed calls.

WARNING! Do not expose to liquids. Keep away from heat sources.

Accessibility Features

Visual alerts: Adjustable screen brightness and contrast. Audio alerts: Adjustable ring volume and tone. Physical buttons: Tactile feedback for key presses. Hearing aid compatible: HAC rating for handset.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for screen; dry cloth for body. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid getting moisture in openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE marked for European compliance. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/DHCP	Check Ethernet cable; verify DHCP server is available.
No audio	Volume settings	Check mute status; adjust volume; verify handset is properly connected.
Touchscreen not responsive	Calibration	Restart phone; perform touchscreen calibration in settings.
Calls not connecting	Network/SIP settings	Verify SIP credentials; check firewall settings; contact administrator.

Reset: Settings > Administrator > Reset to Factory Defaults.

Service: Contact Polycom support or authorized service center.