Polycom VVX 600 Manual

The Polycom VVX 600 is a high-performance business media phone featuring a large color touchscreen, support for up to 12 lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color touchscreen display, Handset with HD voice, Ethernet ports, USB port, Headset jack, Volume controls, Navigation keys.

Feature	Description
Display	4.3-inch color touchscreen with adjustable angle
Audio	HD Voice (wideband audio), Acoustic Fence technology
Lines	Supports up to 12 SIP lines
Network	Dual Gigabit Ethernet ports with PoE (802.3af)
Connectivity	USB port for accessories, Bluetooth optional
Handset	Wideband handset with noise reduction
Headset	3.5mm headset jack for wired headsets
Conference	Built-in speakerphone with full-duplex audio
Power	PoE or external power adapter (included)
Firmware	Upgradable via web interface or provisioning server

Installation

Unpack and inspect contents. Choose appropriate location.

Connect to network: Use Ethernet cable to connect LAN port to network switch/router.
Power the phone: Use PoE from switch or connect external power adapter to power port.
Connect handset: Plug handset cord into dedicated jack on back of phone.
Optional connections: Connect headset to headset jack; USB device to USB port.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; check network settings via menu.
Provisioning: Enter server details if required by your VoIP service provider.
Line configuration: Assign SIP accounts to line keys via web interface or direct entry.
Audio adjustment: Set ringer volume, speaker volume, and handset settings.

CAUTION! Handle touchscreen with clean, dry fingers. Avoid excessive pressure.

Specifications

Display: 4.3-inch TFT color touchscreen (480 x 272 pixels).
Audio Codecs: G.711, G.722, G.729, G.726, iLBC, Opus.
Network Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP/HTTPS.
Ports: 2 x Gigabit Ethernet (LAN/PoE, PC), USB 2.0, Headset, Handset.
Power: IEEE 802.3af PoE or 5V DC external power adapter.
Dimensions: 8.7 x 9.1 x 6.3 inches (221 x 231 x 160 mm).
Weight: 3.3 lbs (1.5 kg).
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, CE, UL, RoHS.

Controls and Settings

Access settings via touchscreen menu or web interface. Physical Controls: Volume rocker, Mute button, Headset button, Navigation keys.

Touchscreen Interface: Home screen with line status, Calls, Contacts, Settings, Applications.

Basic Settings: Time/Date, Language, Display brightness, Ring tones, Audio settings (handset, headset, speakerphone). Advanced Settings: Network configuration (static/DHCP), SIP settings, Security (TLS/SRTP), Firmware upgrade, Call features (call forward, DND, conferencing).

Connecting Devices

Network: Ethernet cable to LAN port. Peripheral: Headset to headset jack, USB device to USB port.

Ensure phone is powered off before connecting additional devices.
Use quality CAT5e or higher Ethernet cable for network connection.
For headset use, configure headset mode in audio settings.

Tip: Use the PC Ethernet port to daisy-chain a computer to save switch ports.

Using Advanced Features

Supports advanced UC features and productivity applications.

Conference calls: Initiate from active call screen; add up to 4 parties.
Call recording: Start/stop recording via softkey (if supported by service).
Bluetooth: Pair compatible headset via Settings > Bluetooth.
XML applications: Download and run custom productivity apps.
Directory integration: Sync with corporate LDAP or Microsoft Exchange.
Park/retrieve calls: Use call park feature if configured by administrator.
Speed dial: Assign contacts to speed dial keys for one-touch calling.
Web interface: Access full configuration at phone's IP address.

WARNING! Do not install unverified firmware or applications. Backup configuration before changes.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Independent volume controls for ringer, handset, speaker. High-contrast display: Adjustable screen settings for improved visibility. TTY support: Configurable for teletypewriter devices.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth for display and body. Do not use abrasive cleaners, solvents, or spray directly on phone.

CAUTION! Avoid moisture entering ports. Keep away from extreme temperatures and direct sunlight.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE Mark: Conforms to European EMC and safety directives. Polycom and the Polycom logo are trademarks of Polycom, Inc. For technical support, visit support.polycom.com or contact your authorized Polycom reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check DHCP server; try static IP.
No dial tone	SIP registration	Check SIP account credentials and server address; verify network.
Poor audio quality	Network/configuration	Check network for packet loss; verify QoS settings; try different codec.
Touchscreen unresponsive	Calibration/software	Restart phone; recalibrate touchscreen via settings menu.
Cannot access web interface	IP address/firewall	Verify phone IP address; check browser; disable pop-up blockers.

Factory Reset: Settings > Advanced > Administration > Reset to Factory Defaults.

Support: support.polycom.com; contact your system administrator or Polycom partner.