Polycom VVX User Manual

The Polycom VVX series is a family of business media phones designed for unified communications, featuring high-definition voice, a responsive color touch screen, support for multiple lines and calls, Bluetooth connectivity, USB ports for accessories, and integration with leading VoIP platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touch screen display, Handset, Base unit, Ethernet ports, USB port, Headset jack, Bluetooth capability.

Feature	Description
Color Touch Screen	Responsive display for call management and settings
HD Voice	High-definition audio for crystal-clear calls
Multiple Lines	Support for several simultaneous calls and line appearances
Ethernet Ports	LAN and PC ports for network and daisy-chaining
USB Port	For connecting accessories like wireless adapters
Headset Jack	For wired headset connection
Bluetooth	For wireless headset and device pairing
Power over Ethernet (PoE)	Supported for simplified power and data over single cable
Conference Capabilities	Built-in speakerphone for group calls
Programmable Keys	Customizable buttons for speed dial or features

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to Network: Use Ethernet cable from LAN port to switch/router. Use PoE or included power adapter.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Connect Handset: Attach coiled handset cord to base and handset.
Power on: Phone will boot and attempt to obtain network configuration.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone may auto-configure via DHCP. If manual, enter IP settings via touch screen.
Provisioning: Enter server address for automatic configuration from your VoIP provider.
Set Language: In Settings menu, select preferred language.
Set Time and Date: Configure manually or sync via network.
Register Extension: Enter account credentials provided by your administrator.

CAUTION! Handle handset cord with care to avoid damage.

Specifications

Display: Color touch screen (size varies by model).
Audio: HD Voice wideband audio, Acoustic Clarity Technology.
Network: Dual 10/100/1000 Mbps Ethernet ports, PoE (802.3af).
Connectivity: USB 2.0, Bluetooth, 3.5mm headset jack.
Protocols: SIP, H.323 (varies by firmware).
Power: PoE or 5V DC power adapter.
Supported Codecs: G.711, G.722, G.729, etc.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via touch screen or physical buttons. Front: Touch screen, Home button, Navigation keys, Volume rocker, Mute button.

Touch Screen: Tap to answer, manage calls, access directory, settings. Physical Keys: Hold, Transfer, Conference, Headset, Speakerphone, Mute.

Settings: Sound (ringer volume, tone), Display (brightness, timeout), Network (IP configuration), Accounts (registration), Features (call forwarding, voicemail). Programmable Keys: Assign speed dial, BLF, or feature access.

Connecting Devices

Headset: Plug into 3.5mm jack. Bluetooth: Enable in settings, pair device. USB: Connect compatible wireless adapter or for future accessories.

Turn off phone before connecting wired accessories.
For Bluetooth, ensure device is in pairing mode.
Select appropriate audio path (handset, headset, speakerphone) during call.

Tip: Use quality headsets for best HD voice experience.

Using Phone Features

Supports basic and advanced telephony features.

Make Call: Dial number on screen keypad or select from directory/redial list, press Dial or Speakerphone.
Answer Call: Tap incoming call on screen, press Speakerphone, or lift handset.
Hold: Press Hold button during call.
Transfer: Press Transfer, dial target number, announce, complete transfer.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Voicemail: Press Voicemail key or dial access number.
Directory: Access personal and corporate contacts.
Call History: View missed, received, placed calls.

WARNING! Do not expose phone to liquids. Keep vents clear for cooling.

Accessibility Features

Visual: Adjust screen contrast, font size. Audio: Adjust ringer volume and tone, hearing aid compatible. Physical: Large keys on some models, tactile feedback.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for screen and body. Do not use harsh chemicals.

CAUTION! Do not spray liquids directly on phone. Avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. CE marked. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network	Cable/DHCP	Check Ethernet cable; ensure DHCP is enabled on network.
No dial tone	Registration	Check account credentials and provisioning server; reboot phone.
Poor audio quality	Network/headset	Check network bandwidth; try different headset or handset.
Touch screen not responding	Calibration	Reboot phone; if persistent, perform factory reset via settings.

Reset: Settings > Advanced > Reset to factory defaults (requires admin password).

Service: Contact your system administrator or Polycom support.