The Polycom WX410 is a professional wireless conference phone designed for small to medium meeting rooms. It features DECT 6.0 technology for clear audio, support for up to four handsets, a built-in speakerphone with full-duplex audio, a large backlit display, intuitive menu navigation, and integration with various PBX systems. Below are key sections covering setup, features, operation, configuration, and troubleshooting.
Key components: Base station with LCD display, Wireless handset(s), Power adapter, Ethernet cable, Telephone line cord.
| Feature | Description |
|---|---|
| Wireless Technology | DECT 6.0 for secure, interference-free communication |
| Conference Capability | Built-in full-duplex speakerphone for hands-free meetings |
| Display | Large backlit LCD for caller ID, menu, and status |
| Handset Support | Up to four additional wireless handsets (sold separately) |
| Power Source | AC power adapter (included) |
| Network Port | Ethernet (RJ-45) for PBX/network connectivity |
| Line Port | RJ-11 for analog telephone line connection |
| Headset Jack | 2.5mm jack on handset for private listening |
| Menu Navigation | Directional keys and soft keys for easy configuration |
| Battery | Rechargeable battery in handset (included) |
Unpack and verify all items are present.
WARNING! Do not use any power adapter other than the one provided. Using an incorrect adapter may damage the phone.
Follow these steps for initial setup.
CAUTION! Place base station in a central, open location for best wireless range. Avoid metal obstructions.
Base Station: POWER indicator, LCD display, registration button. Handset: TALK/END, MENU, directional pad, soft keys, numeric keypad, volume keys, speakerphone key.
Menu Navigation: Press MENU on handset to access: Call History, Phonebook, Settings (Language, Time, Network), System Info. Use directional pad to navigate, OK to select, BACK to exit.
Settings: Language (multiple options), Time/Date format, Ring tones, Volume levels (ringer, handset, speaker). Network: Configure for SIP VoIP if applicable (requires administrator settings).
For analog service: Use RJ-11 line cord. For VoIP: Use Ethernet cable to connect to network with SIP server.
Tip: For VoIP, ensure network supports DHCP or configure static IP in phone settings.
Supports analog and VoIP calling.
WARNING! Do not expose handset to liquids. Use in dry conditions only.
Intercom: Call between registered handsets. Do Not Disturb: Enable via menu to silence ringer. Headset Mode: Plug 2.5mm headset into handset for private use. Registration of Additional Handsets: Press and hold registration button on base, then follow prompts on new handset (up to 4 total).
Unplug power before cleaning. Use a soft, dry cloth to wipe base and handset. Do not use chemicals or abrasives.
CAUTION! Battery contains hazardous materials; dispose of according to local regulations. Do not disassemble.
FCC Part 15: This device complies with Part 15 of the FCC Rules. Operation is subject to condition that device does not cause harmful interference. ICES-003: Complies with Canadian ICES-003. DECT 6.0 certified. Copyright © Polycom, Inc. All rights reserved. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact 1-800-POLYCOM.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No power | Power adapter not connected | Ensure power adapter is firmly plugged into base and wall outlet. |
| Handset not registering | Out of range/low battery | Move handset closer to base; ensure handset is charged. |
| No dial tone | Line cord disconnected | Check LINE cord connection at base and wall jack. |
| Poor audio quality | Interference/low battery | Move base away from other electronics; recharge handset. |
| Cannot make VoIP calls | Network/SIP settings | Verify Ethernet connection; confirm SIP settings with administrator. |
Reset: Menu > Settings > System > Reset to Factory Defaults (use caution).
Service: 1-800-POLYCOM; www.polycom.com/support