RingCentral Desk Phone Manual

The RingCentral Desk Phone is a professional VoIP desk phone designed for modern business communication, featuring HD voice quality, a high-resolution color display, support for multiple lines, integration with RingCentral cloud services, programmable soft keys, Ethernet connectivity, headset compatibility, speakerphone, and advanced call management features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color LCD display, Handset, Speakerphone, Programmable soft keys, Navigation pad, Ethernet ports, Headset jack, Volume controls, Mute button.

Feature	Description
HD Voice	Wideband audio for crystal-clear call quality
Multi-line Support	Supports multiple phone lines and extensions
Color Display	High-resolution screen for caller ID, menus, and status
Programmable Soft Keys	Customizable keys for speed dial, call functions, and features
Ethernet Ports	LAN and PC ports for network and daisy-chaining
Headset Jack	For hands-free communication with compatible headsets
Speakerphone	Full-duplex speakerphone for conference calls
Volume Controls	Separate controls for handset, speaker, and ringer
Mute Button	Instantly mute microphone during calls
Power over Ethernet (PoE)	Supported for simplified power and data over single cable

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable to connect LAN port to router/switch. Use PC port to connect computer if needed.
Connect Handset: Plug handset cord into dedicated jack on phone base.
Connect Power: Use included power adapter or utilize PoE if supported by network switch.
Optional Headset: Plug compatible headset into headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone should auto-detect network via DHCP. Check for IP address on screen.
Provisioning: Enter account credentials or wait for auto-provisioning from RingCentral cloud.
Set Language: In Settings menu, select preferred language (default ENGLISH).
Adjust Audio: Set ringer volume, handset volume, and speaker volume to desired levels.
Configure Soft Keys: Assign frequently used functions to programmable keys.

CAUTION! Do not disconnect power during firmware updates.

Specifications

Display: High-resolution color LCD.
Audio Codecs: G.711, G.722, G.729 for HD voice.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, RTP, SRTP, TLS.
Connectors: Two RJ45 Ethernet ports, RJ9 handset, 3.5mm headset, DC power.
Power Supply: 100-240V AC, 50/60Hz or PoE.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Supported Features: Call hold, transfer, forward, conference, voicemail, caller ID, call waiting.

Controls and Settings

Access menu via dedicated Menu button or soft keys. Front Panel: Handset, Speakerphone, Mute, Volume controls, Navigation pad, Soft keys.

Display Icons: Show line status, missed calls, voicemail, mute, speakerphone, network.

Settings Menu: Network (IP settings, DHCP), Audio (volumes, tone), Display (brightness, contrast, timeout), Time & Date, Ring Tones, Call Features (forward, waiting), Admin (password, reset).

Connecting Devices

Network: Ethernet to router. Computer: To PC port for shared connection. Headset: 3.5mm jack.

Ensure phone is powered off before connecting cables.
Connect LAN cable from router to phone's LAN port.
Connect computer to phone's PC port if needed for pass-through.
Power on phone and verify network connection.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Making and Managing Calls

Supports basic and advanced call functions.

Make Call: Lift handset or press Speakerphone, dial number, press Dial or Send key.
Answer Call: Lift handset, press Speakerphone, or press Answer soft key.
End Call: Hang up handset or press End Call key.
Hold: Press Hold button to place call on hold.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Voicemail: Press Voicemail key or dial voicemail access number.
Call Forward: Enable in Call Features menu or via soft key.

WARNING! Emergency calls may require proper address registration with service provider.

Accessibility Features

Visual: Adjustable screen contrast and brightness, large font option. Audio: Adjustable ringer volume and tone, hearing aid compatible (HAC) handset. Physical: Tactile keypad, dedicated volume controls.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for display and body. Do not use abrasive cleaners or solvents.

CAUTION! Avoid moisture entering ports or openings. Keep away from extreme heat and humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. ICES-003: Complies with Canadian EMI regulations. CE, RCM markings as applicable. Contains FCC ID. For support, visit www.ringcentral.com or contact RingCentral Support at 1-800-574-5290.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Network/power	Check Ethernet and power connections; verify network status on display.
Cannot make/receive calls	Provisioning/account	Verify phone is registered with RingCentral; check account status.
Poor audio quality	Network/headset	Check network bandwidth; try different handset or headset.
Display is blank	Power/settings	Check power source; adjust display brightness/timeout in settings.
Buttons not responding	Software lock	Restart phone; check for key lock setting in menu.

Reset: Settings > Admin > Reset to factory defaults if needed.

Service: 1-800-574-5290; www.ringcentral.com