RingCentral Polycom Phone Manual

The RingCentral Polycom Phone is a VoIP desk phone designed for business communication, featuring HD voice quality, a high-resolution display, support for multiple lines, integration with RingCentral's cloud PBX and UC services, programmable keys, headset compatibility, Ethernet connectivity, and power over Ethernet (PoE). Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD voice, Programmable line/feature keys, Navigation pad, Volume controls, Headset jack, Ethernet ports, Power connector.

Feature	Description
HD Voice	Wideband audio for crystal-clear calls
Color Display	High-resolution screen for caller ID, menus, and presence
Programmable Keys	Customizable for lines, speed dial, call features
Ethernet Ports	LAN and PC ports for daisy-chaining to computer
Power over Ethernet (PoE)	Powered via network cable (IEEE 802.3af)
Headset Port	3.5mm jack for wired headset connectivity
Speakerphone	Full-duplex for hands-free conversations
RingCentral Integration	Seamless cloud PBX, voicemail, conferencing
Firmware Updates	Automatic updates via RingCentral service
Multi-line Support	Handle multiple calls and lines

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from router/switch into LAN port.
Connect Computer (optional): Use PC port to connect your computer for internet pass-through.
Power the Phone: Use included power adapter OR PoE from switch.
Connect Handset: Plug coiled handset cord into handset jack.
Connect Headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will obtain IP address via DHCP.
Provisioning: Automatically contacts RingCentral service for configuration.
Login: Enter extension number and password if prompted.
Set Preferences: Configure time zone, ring tones, display language.
Test Call: Make a test call to verify audio quality and connectivity.

CAUTION! Do not unplug during firmware update. Ensure stable internet connection.

Specifications

Display: High-resolution color LCD.
Audio Codecs: G.711, G.722, G.729, Opus.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Ports: 2x Ethernet (LAN, PC), Handset, Headset, Power.
Programmable Keys: Configurable for lines, presence, speed dial.
Protocols: SIP over TLS, SRTP, IPv4/IPv6.
Power Source: 48V PoE or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC, CE, RCM, ICES-003.

Controls and Settings

Access menu via Settings button or touch screen. Front Panel: Mute, Speaker, Volume Up/Down, Navigation pad, Hold, Headset, Programmable keys.

Display Interface: Tabs for Calls, Contacts, Messages, Settings.

Settings: Audio (ringer volume, handset/speaker gain), Display (brightness, contrast, backlight), Network (IP configuration, VLAN), RingCentral (extension settings, call forwarding, voicemail). Programmable Keys: Assign functions via web interface or phone settings.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer Ethernet. Headset: 3.5mm jack.

Turn off phone before connecting cables if using power adapter.
Match cables to ports (Ethernet to LAN, handset to handset jack).
Verify link lights on Ethernet port.

Tip: For best performance, use Cat5e or higher Ethernet cables.

Advanced Features

Supports advanced RingCentral UC features.

Multi-line Operation: Handle multiple calls; swap between lines.
Call Forwarding: Set via phone menu or RingCentral portal.
Conferencing: Start ad-hoc or scheduled audio conferences.
Voicemail: Access via Messages tab; visual voicemail on display.
Presence: See colleagues' status (Available, Busy, Do Not Disturb).
Speed Dial: Assign numbers to programmable keys.
Bluetooth (if supported): Pair with mobile phone or headset.
Directory: Sync with RingCentral corporate directory.

WARNING! Configure call forwarding carefully to avoid missing important calls.

Accessibility Features

Hearing Aid Compatibility: HAC rating for handset. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. Large Font Option: Increase text size in display settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near ports. Keep away from extreme heat and humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential use. ICES-003: Complies with Canadian EMI standards. Copyright © Polycom, Inc. under license to RingCentral. For support, visit www.ringcentral.com or contact RingCentral Support at 1-800-574-5290.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source	Check power adapter connection; try PoE; ensure switch provides power.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify link light; restart phone and router.
No audio on calls	Volume/mute	Adjust volume; check mute status; ensure handset is properly connected.
Can't make/receive calls	Provisioning	Check internet connection; verify phone is registered on RingCentral portal.
Poor audio quality	Network/headset	Check network bandwidth; try different headset; adjust audio settings.
Display issues	Settings	Adjust brightness/contrast; restart phone; check for firmware updates.

Reset: Settings > System > Reset to factory defaults if needed.

Service: 1-800-574-5290; www.ringcentral.com/support