Installation Guide
Tools Needed:
- USB cable (Type B)
- Power adapter
- Screwdriver (for optional mounting)
- Roll of thermal paper (57mm/80mm)
- Driver installation software
Step-by-Step Installation
- Unpack and Inspect: Remove printer from packaging and check for any visible damage. Verify all components are included.
- Load Paper: Open the paper compartment, insert thermal paper roll with shiny side facing print head, and feed paper through the guide.
- Connect Power: Connect the power adapter to the printer and plug into a grounded electrical outlet.
- Connect to Computer: Use the USB cable to connect the printer to your computer or POS system.
- Install Drivers: Download and install the latest drivers from Star Micronics website or use the included installation CD.
- Configure Settings: Set printer preferences including paper size, print density, and communication settings.
- Test Print: Run a test print from the driver utility or your application to verify proper installation.
Specifications
| Model Series | TSP100 Series |
| Type | Thermal Receipt Printer |
| Print Method | Direct Thermal |
| Print Speed | 250 mm/sec |
| Paper Width | 57mm / 80mm (selectable) |
| Paper Roll Diameter | 83mm maximum |
| Resolution | 203 dpi (8 dots/mm) |
| Interface | USB, Ethernet, Serial, Parallel |
| Memory | 8MB Flash, 8MB SDRAM |
| Power Requirements | 24V DC, 2.5A |
| Dimensions (HxWxD) | 146 x 180 x 175 mm |
| Weight | 2.1 kg |
| Operating Temperature | 5°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Print Head Warranty: 2 years or 100km of printing
- Extended Coverage: Optional service plans available
For warranty service, contact Star Micronics Customer Service at 1-800-782-7636 or visit Star-Micronics.com
Key Features
High-Speed Printing
Capable of printing at 250mm per second, making it ideal for high-volume retail environments where fast transaction processing is essential.
Multi-Interface Support
Supports USB, Ethernet, serial, and parallel interfaces for flexible integration with various POS systems and computer configurations.
Advanced Paper Handling
Automatic paper cutter and paper present sensor ensure clean cuts and reliable paper detection for continuous operation.
Energy Efficient
Low power consumption design with automatic sleep mode to reduce energy costs in 24/7 operation environments.
Durable Construction
Built with industrial-grade components designed for continuous operation in demanding retail and hospitality environments.
Easy Maintenance
Quick-release print head mechanism and accessible paper path simplify cleaning and maintenance procedures.
Printing Modes Explained
Standard Receipt
Standard thermal printing for receipts with optimal speed and quality balance
High Density
Enhanced print density for barcodes and important information requiring maximum clarity
Energy Save
Reduced power consumption mode for lower print density when maximum quality isn't required
Graphics Mode
Optimized for printing logos and graphics with smooth gradation and detail
Barcode Mode
Specialized settings for crisp, scannable barcodes in various formats (Code 39, 128, UPC, EAN)
Label Printing
Configured for printing on label stock with precise alignment and adhesion properties
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Printer not responding | Power issue, connection loose, driver problem | Check power supply, verify cable connections, reinstall drivers |
| Faint or faded printing | Low print density setting, worn print head, poor quality paper | Increase print density, clean print head, use genuine thermal paper |
| Paper jam | Paper misaligned, foreign objects in paper path | Open cover and remove jammed paper, clear any obstructions |
| Paper not feeding | Paper sensor issue, empty paper roll, incorrect paper loading | Check paper sensor, reload paper, ensure proper paper installation |
| Communication errors | Incorrect port settings, cable issues, network configuration | Verify port settings, test with different cable, check network setup |
| Cutter not working | Blunt cutter blade, mechanical obstruction, setting disabled | Replace cutter blade, clear obstructions, enable cutter in settings |
Error Indicators
- Red LED blinking: Paper end - Replace paper roll
- Red LED solid: Paper jam - Clear paper path
- Orange LED blinking: Cover open - Close printer cover
- Orange LED solid: Print head error - Check print head connection
- Both LEDs blinking: System error - Power cycle printer
- No LEDs: Power issue - Check power connection
Manual Downloads
Current Model Manuals
TSP100
Standard Thermal Receipt Printer
TSP100II
Enhanced Thermal Printer
TSP100III
Advanced Thermal Printer
TSP100LAN
Network-Ready Thermal Printer
Popular Previous Models
TSP800
High-Volume Thermal Printer
TSP700
Compact Thermal Printer
TSP650
Mobile Thermal Printer
TSP600
Entry-Level Thermal Printer