TPX Polycom Phone Manual

The TPX Polycom Phone is a professional VoIP desk phone featuring high-definition voice quality, a large color display, multiple line support, advanced call handling features, Power over Ethernet (PoE), and seamless integration with most VoIP platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset with HD audio, Ethernet ports, Headset jack, Volume controls, Programmable soft keys.

Feature	Description
HD Voice	High-definition audio for crystal-clear conversations
PoE Support	Power over Ethernet (IEEE 802.3af)
Dual Ethernet Ports	LAN and PC pass-through connections
Color Display	Backlit LCD for caller ID and menus
Multiple Line Support	Up to 12 SIP lines
Headset Port	3.5mm jack for headset connectivity
Programmable Keys	Customizable soft keys for speed dial and features
Conference Calling	Multi-party conference capability
Call Forwarding	Forward calls to another number
Hold/Transfer	Standard call handling features

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch/router.
Connect PC: Use second Ethernet port for PC connection if needed.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect included power adapter.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP via DHCP automatically.
SIP account setup: Enter SIP server, username, password provided by your VoIP provider.
Date and time: Set automatically via network or manually configure.
Test call: Make test call to verify audio quality and connectivity.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 3.5-inch color LCD with backlight.
Audio: HD Voice, wideband audio support.
Network: Dual 10/100/1000 Mbps Ethernet ports, PoE (802.3af).
Protocols: SIP 2.0, TCP/IP, UDP, RTP, RTCP, DNS, DHCP.
Codecs: G.711, G.722, G.729, Opus.
Power: PoE or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 9.5 x 6.5 inches.

Controls and Settings

Access menu via MENU button. Front Panel: Volume controls, Mute, Speakerphone, Navigation keys.

Soft Keys: Line keys, Hold, Transfer, Conference, Directory, Messages.

Basic Settings: Display contrast/brightness, ring tone selection, date/time format. Network: Static/DHCP IP, VLAN settings, QoS. SIP Accounts: Multiple account configuration, server settings. Audio: Handset/headset volume, ringer volume, audio codec priority.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port. Headset: 3.5mm jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (Ethernet to LAN, headset to headset jack).
Power on phone and verify connections in network status menu.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Advanced Call Features

Supports standard and advanced VoIP features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset or press Answer soft key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial destination number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Call Forwarding: Menu > Features > Call Forward > enable and set number.
Speed Dial: Program frequently called numbers to soft keys.
Call History: Press Directory to view missed, received, and dialed calls.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Visual: Adjustable display contrast and font size. Audio: Adjustable ringer volume and tone patterns. Physical: Large, tactile buttons for ease of use.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone; avoid getting moisture in openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE, RoHS compliant. Copyright © 2025 TPX Communications; Polycom is a registered trademark. For support, visit www.tpxcommunications.com or contact 1-800-555-1234.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Network/Power	Check Ethernet connection; verify PoE or power adapter is working.
Poor audio quality	Network/Codec	Check network bandwidth; try different audio codec in settings.
Display blank	Power/Backlight	Check power source; adjust display brightness in settings.
Calls not connecting	SIP settings	Verify SIP account credentials and server address.
Phone not registering	Network/Firewall	Check DHCP; verify firewall allows SIP traffic (port 5060).

Reset: Menu > Settings > System > Factory Reset if needed.

Service: 1-800-555-1234; www.tpxcommunications.com