Installation Guide
Tools Needed:
- Micro-USB cable
- Charging dock
- Bluetooth enabled device
- Polycom Lens app (for setup)
- Soft cloth for cleaning
Step-by-Step Installation
- Unbox and Inspect: Remove all packaging materials and ensure all components are present and undamaged.
- Charge the Headset: Connect the headset to the charging dock using the provided Micro-USB cable. Charge for at least 2 hours before first use.
- Power On: Press and hold the call control button for 3 seconds to power on the headset.
- Bluetooth Pairing: Enable Bluetooth on your mobile device and select "Polycom Voyager 5200" from available devices list.
- Install Polycom Lens App: Download and install the Polycom Lens app from your device's app store for advanced features and firmware updates.
- Wearable Sensor Setup: Adjust the wearable sensor for optimal fit and comfort on your ear.
- Test Connection: Make a test call to verify audio quality and microphone functionality.
Specifications
| Model Series | Voyager 5200 Series |
| Type | Bluetooth Mono Headset |
| Color | Black / Silver |
| Battery Life | Up to 7 hours talk time |
| Noise Cancellation | Triple-mic Acoustic Fence Technology |
| Connectivity | Bluetooth 4.1 with multipoint |
| Wireless Range | Up to 98 feet (30 meters) |
| Charging Time | 2 hours for full charge |
| Standby Time | Up to 9 days |
| Weight | 0.9 oz (25.5 grams) |
| Compatibility | iOS, Android, Windows, Mac |
| Warranty | 2 years limited warranty |
Warranty Information
- Full Warranty: 2 years parts and labor
- Battery Warranty: 1 year on rechargeable battery
- Additional Coverage: Optional extended warranty available
For warranty service, contact Polycom Customer Service at 1-800-765-9266 or visit Polycom.com
Key Features
Acoustic Fence Technology
Advanced noise cancellation that creates an acoustic "fence" around your mouth, blocking out background noise for crystal-clear conversations even in noisy environments.
Wearable Sensor
Intelligent sensor automatically answers calls when you put the headset on and pauses music when you take it off, providing seamless user experience.
WindSmart Technology
Six-microphone array with advanced algorithms that minimize wind noise, ensuring clear outdoor conversations even in windy conditions.
Multipoint Connectivity
Connect to two Bluetooth devices simultaneously, allowing you to switch between your computer and mobile phone seamlessly during calls.
Polycom Lens App
Companion app that provides firmware updates, battery status monitoring, and personalized settings for optimal performance.
Long Battery Life
Up to 7 hours of talk time and 9 days of standby time on a single charge, with quick charge capability providing 1 hour of talk time from just 10 minutes of charging.
Call Control Features
Answer/End Call
Single press to answer incoming calls, press again to end current call
Volume Control
Dedicated buttons for precise volume adjustment during calls
Mute Function
Quick mute toggle for private conversations or background noise
Voice Assistant
Activate Siri, Google Assistant, or Cortana with voice command button
Call Transfer
Easy transfer between connected devices with simple button press
Last Number Redial
Quick redial of last called number with dedicated function
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Headset won't power on | Battery drained, charging issue | Charge for at least 30 minutes, check charging cable and dock |
| Bluetooth connection issues | Out of range, interference, pairing error | Move closer to device, restart Bluetooth, re-pair headset |
| Poor audio quality | Microphone blocked, low battery, interference | Clean microphone ports, charge headset, move away from interference sources |
| Battery drains quickly | Old battery, firmware issue, excessive use | Update firmware, reduce multipoint connections, contact support if persistent |
| Wearable sensor not working | Sensor dirty, firmware outdated, placement issue | Clean sensor, update firmware, ensure proper ear placement |
| Can't hear callers | Volume low, speaker blocked, connection issue | Increase volume, clean speaker grill, reconnect Bluetooth |
LED Indicator Codes
- Solid Blue: Power on and connected
- Flashing Blue: Bluetooth pairing mode
- Solid Red: Charging in progress
- Flashing Red: Low battery warning
- Solid Green: Fully charged
- Alternating Red/Blue: Firmware update in progress
Manual Downloads
Current Model Manuals
Voyager 5200
Mono Bluetooth Headset
Voyager 5200 UC
Unified Communications Edition
Voyager 5200 Office
Office Edition with Base
Voyager 5200 Duo
Dual Ear Headset
Popular Previous Models
Voyager 5100
Previous Generation Mono
Voyager 3200
Entry Level Mono Headset
Voyager 6200 UC
Premium UC Headset
Voyager Focus
Over-the-Ear Headset