VVX450 Polycom User Manual

The Polycom VVX450 is a high-performance business media phone featuring a color touchscreen, HD Voice, support for up to 12 lines, USB connectivity, Bluetooth, Gigabit Ethernet, and compatibility with major UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Base unit, Ethernet ports, USB port, Headset jack, Power adapter.

Feature	Description
Color Touchscreen	4.3-inch display for call management and applications
HD Voice	Wideband audio for crystal-clear conversations
Line Support	Up to 12 SIP lines or call appearances
Gigabit Ethernet	Dual 10/100/1000 Mbps ports with PoE support
USB Port	For connecting headsets, Bluetooth adapters, or storage
Bluetooth	Wireless headset and phonebook synchronization
Headset Jack	3.5mm port for wired headset connection
Conference Capabilities	Multi-party conferencing with mute and hold
Power	802.3af PoE or external power adapter
UC Integration	Compatible with Skype for Business, BroadWorks, etc.

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to switch/router.
Connect Power: Use PoE from switch or connect external power adapter to DC port.
Connect Handset: Plug handset cord into dedicated jack on base.
Optional Headset: Plug into 3.5mm headset jack or pair Bluetooth headset.

WARNING! Use only Polycom-approved power adapters. Ensure proper ventilation.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP. Configure static IP via menu if needed.
Server Provisioning: Enter provisioning server URL for automatic configuration.
Account Registration: Input SIP credentials (username, password, server) provided by IT.
Language & Time: Set display language and time zone in Settings menu.
Test Call: Make a test call to verify audio and registration.

CAUTION! Handle touchscreen with clean, dry hands. Avoid liquid contact.

Specifications

Display: 4.3-inch color TFT LCD touchscreen (480 x 272 pixels).
Audio Codecs: G.711, G.722, G.729, Opus, iLBC.
Network: Dual 10/100/1000 Mbps Ethernet ports (LAN, PC).
Wireless: Bluetooth 3.0 + EDR (optional adapter).
USB: USB 2.0 host port.
Power: 802.3af PoE or 5V DC external adapter.
Supported Protocols: SIP, STUN, TRIP, TLS, SRTP.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.7" x 8.1" x 5.9" (221 x 206 x 150 mm).

Controls and Settings

Access menu via touchscreen or physical buttons. Front Buttons: HOME, NAVIGATION CLUSTER, VOLUME, MUTE, HEADSET, SPEAKERPHONE.

Touchscreen Interface: Home screen with lines, contacts, call history, settings.

Settings: Network (IP configuration), Accounts (SIP registration), Audio (volume, ringtones), Display (brightness, timeout), Features (call forwarding, DND). Administration: Web interface (http://phone-ip) for advanced configuration. Security: Admin password (default: 456), TLS/SRTP settings.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Use second Ethernet port for daisy-chaining. USB: Connect compatible headset or Bluetooth adapter. Headset: Wired via 3.5mm jack or wireless via Bluetooth.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable in Settings > Bluetooth > Pair new device.
For USB storage: Insert USB drive for call recording or configuration.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Advanced Features

Supports advanced UC features and call management.

Multi-party Conference: During active call, tap "Conference" and dial next party.
Call Forwarding: Set in Features menu (Always, Busy, No Answer).
Do Not Disturb: Enable DND with custom message.
Bluetooth Synchronization: Sync contacts from paired smartphone.
Call Recording: With USB storage connected, tap Record during call.
XML Applications: Download and run custom business apps.
Park/Unpark Calls: Use call park feature if supported by PBX.
Speed Dials: Assign up to 99 speed dials from contacts.

WARNING! Do not disconnect USB drive during recording. Backup configurations regularly.

Accessibility Features

Visual Alerts: Flashing LED for missed calls. Audio Adjustments: Separate volume controls for handset, speaker, ringer. High-Contrast Display: Option in Display settings. TTY Support: Connect TTY device to headset port.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for screen and body. Do not use abrasive cleaners or sprays.

CAUTION! Avoid getting moisture in ports or openings. Never submerge any part.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE Mark: Meets EU directives. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server; try static IP.
Registration failed	Credentials/server	Verify SIP username/password/server; check firewall settings.
No audio	Volume/mute/network	Check volume settings; disable mute; verify codec compatibility.
Touchscreen unresponsive	Calibration/software	Restart phone; recalibrate touchscreen in settings.
Bluetooth not pairing	Distance/compatibility	Ensure device is in pairing mode and within 3 feet.

Reset: Settings > Administration > Reset to Factory Defaults (requires admin password).

Service: Contact Polycom Support or your system administrator.