WX 250 Polycom Phone Manual

The WX 250 Polycom Phone is a professional-grade VoIP desk phone designed for business environments, featuring a high-resolution color display, HD Voice technology, multiple line support, Power over Ethernet (PoE), integrated Gigabit Ethernet switch, support for SIP protocols, advanced call handling features, customizable soft keys, and compatibility with major PBX platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet ports, Power adapter port, Headset jack.

Feature	Description
HD Voice	Wideband audio for crystal-clear conversations
Color Display	High-resolution screen for call information and menus
Gigabit Ethernet	Integrated switch with PoE support
Multiple Line Support	Supports up to 12 SIP lines
Programmable Keys	Customizable soft keys for speed dial and features
Headset Port	3.5mm jack for wired headset connection
Conference Capabilities	3-way audio conferencing
Message Waiting Indicator	Visual indicator for voicemail
Volume Controls	Separate controls for handset, speaker, and ringer
Security	Support for TLS and SRTP encryption

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect computer: Use second Ethernet port to connect to computer (optional).
Power connection: Use PoE or connect power adapter to DC port.
Connect handset: Plug handset cord into handset port.
Connect headset: Plug into 3.5mm headset jack (optional).

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; manual setup available in menu.
SIP account setup: Enter SIP server, username, password provided by IT administrator.
Time and date: Set automatically via NTP or manually.
Language selection: Choose preferred language (default ENGLISH).
Test call: Make test call to verify configuration.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 3.5-inch color LCD, 320x240 resolution.
Audio: HD Voice, wideband audio (G.722), standard narrowband codecs.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Protocols: SIP (RFC 3261), TLS, SRTP, DHCP, DNS, NTP.
Call Features: Hold, transfer, conference, forward, do not disturb.
Power: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 7.5 x 5.5 inches (216 x 191 x 140 mm).

Controls and Settings

Access menu via MENU button. Front Panel: LCD display, Navigation keys, Soft keys, Volume controls, Mute, Headset, Speakerphone.

Display Icons: Line status, Message waiting, Mute, Headset, Speakerphone, Network status.

Basic Settings: Time/Date, Language, Display contrast, Ring tones, Volume levels. Network: IP configuration, VLAN, QoS, DNS. SIP Accounts: Server address, Authentication, Display name. Features: Call forward, Do not disturb, Speed dial, Call history.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: Second Ethernet port to PC. Headset: 3.5mm jack.

Turn off devices before connecting cables.
Use Cat5e or better Ethernet cables for network connections.
For PoE, ensure switch provides 802.3af power.
Select headset mode in settings when using headset.

Tip: Use cable ties to manage cables and prevent tangling.

Advanced Call Features

Supports professional call handling features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Forward: Menu > Call Forward > enable and set destination number.
Do Not Disturb: Press DND soft key or enable in menu.
Call History: Press History button to view missed, received, dialed calls.

WARNING! Emergency calls may not work if SIP account is not properly configured.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. High Contrast: Display contrast adjustment in menu. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. ICES-003: Complies with Canadian standards. Contains FCC ID: XXXXX-XXXXXX. For support, visit www.polycom.com/support or contact 1-800-POLYCOM.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/config	Check Ethernet cable; verify DHCP is enabled; check VLAN settings.
No dial tone	SIP registration	Verify SIP account credentials; check network connectivity to SIP server.
Poor audio quality	Network/QoS	Check network congestion; enable QoS on router; check cable quality.
Display issues	Settings/power	Adjust contrast in menu; reboot phone; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: 1-800-POLYCOM; www.polycom.com/support